Three staffed collection desks, all covered by the weekend window Fri 18:00 → Mon 10:00. Keys are handed over in person after the document check: minimum age 21 (23 for Crossover and Minivan), licence held at least 2 years, passport or ID and the deposit card of the named driver. Deposit UAH 10,000, authorised on card and released after inspection.
Kyiv
22 Antonovycha Street, rear courtyard, desk B1
Mon to Fri08:00 → 21:00
Sat and Sun07:00 → 22:00
Last key handover 30 minutes before closing. Return the car to the same desk or to Lviv, arranged when you book.
Lviv
8 Horodotska Street, office 4, ground floor
Mon to Fri09:00 → 20:00
Sat and Sun08:00 → 21:00
Free cancellation is available until the pickup window opens. Details are on the weekend packages page.
Odesa
14 Hretska Street, entrance from the side street, desk 2
Mon to Fri09:00 → 20:00
Sat and Sun08:00 → 21:00
Child seat, ski rack and GPS unit can be waiting at the desk if they were selected with the booking. Additional charge applies to each item.
Unsure which desk fits your route? Send the city and your slot through the enquiry form and we confirm the desk, the collection time and the depot opening hours by return. Answer times are listed under response times.
03 / Response times
Kyiv weekend line, 08:00 → 22:00
Every enquiry reaches a person, not a queue. The windows below are measured from the moment your message lands.
Messages sent through the form are answered between 08:00 and 22:00. Anything arriving overnight is picked up from 08:00.
Moves to a weekend slot, for example Fri 18:00 → Mon 10:00, are confirmed the same day when you ask more than 24 hours before collection.
Phone enquiries on +380 931 920 0688 are answered directly during operating hours, including Saturday and Sunday.
The UAH 10,000 deposit authorised on your card is released after the return inspection. The further wait depends on your bank, not on us.